Hostel Ease help centre

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Practical guidance for residents and owners. Search a question, browse a topic, or contact the team.

For an existing booking, keep your booking reference handy.

18 answers

Residents

How do I request a booking?

Browse published rooms, compare rent and facilities, then choose your move-in date and duration. Review the checkout summary before paying. Track the request in My Bookings. Payment success and owner approval are separate statuses.

Browse rooms

Residents

When do I pay the security deposit?

The room and checkout pages show the rent and deposit separately. The refundable security deposit is paid directly to the hostel at move-in, rather than as part of the first-month online payment. Confirm the deposit terms with the owner.

My bookings

Residents

Money was debited but my booking is not confirmed. What next?

Check the payment and booking statuses in your account before making another payment. Keep the transaction reference, date, and amount. If the status remains unclear, contact support with those details. Never send a card number, password, or UPI PIN.

Contact support

Residents

How do cancellations and refunds work?

Open My Bookings to review the booking status and available cancellation action. Refund eligibility depends on the applicable terms and payment record. A cancellation request does not mean a refund has already reached your bank.

Read the refund policy

Residents

How do I check what is included?

Read the room details, hostel amenities, rent, deposit, minimum stay, and house rules before booking. Ask the owner about missing information. Facilities can differ between rooms in the same property.

Explore stays

Residents

Where do I report a problem during my stay?

Use your resident dashboard to record complaints or service requests and follow their status. Contact the hostel management about issues at the property. Contact Hostel Ease for platform or booking problems.

Contact the team

Owners

How do I list my hostel?

Create an owner account, complete the required profile and property information, add photos and documents, then submit the listing for review. Save unfinished work as a draft. Approval is required before publication.

Start owner onboarding

Owners

Is there a fee to list a property?

Property listing is free. There is no listing payment required to submit for review. Monthly subscription fees, capacity limits, and commission on successful online payments are separate.

View plans and fees

Owners

Can I manage more than one property?

Your plan determines the number of hostels and rooms you can manage. Starter includes one hostel and ten rooms. Growth includes three hostels and fifty rooms. Review current limits and any custom account terms before adding capacity.

Compare plan limits

Owners

When do extra Growth rooms become available?

Eligible active Growth subscriptions can schedule extra room capacity through the subscription dashboard. The additional capacity activates after the matching successful recurring charge, rather than immediately when requested.

Read capacity details

Owners

Why is my submitted hostel not public yet?

A draft has not been submitted for review. A submitted listing must be reviewed and approved before publication. Check the listing status and any requested corrections in your owner dashboard. Public room booking also requires published room options.

Ask about a listing

Owners

Where do I check payment and settlement records?

Use the payment and billing records in your dashboard to check recorded amounts, commission, and settlement status. Contact support with the relevant payment reference if you need clarification. Timing depends on the transaction and payment provider.

Get payment help

Account

I cannot sign in. What should I do?

Check that you selected the correct account role and entered your registered email or login details. Use Forgot password if needed. Check spam folders for recovery emails, and contact support if you still cannot access the account.

Reset your password

Account

How do I verify my email?

Follow the verification instructions sent to your registered email. If the link or code has expired, use the available resend action. Check your spam folder and confirm the address is correct before requesting another message.

Go to sign in

Account

Where can I learn about my data?

The privacy and cookies policies explain the information handled by Hostel Ease. Contact the team for questions or account-data requests. Do not send identity documents or private payment information in a general enquiry.

Read the privacy policy

General

Which cities have listings?

Search your city on Explore to see currently published properties and rooms. Availability depends on the listings and room options published by owners; it is not the same in every city.

Search your city

General

Who operates Hostel Ease?

Hostel Ease is a product of Unyrise Tech. It combines a public website for finding hostels and PGs with tools for owners and residents to manage the stay.

About Hostel Ease

General

Can I use Hostel Ease on my phone?

You can use Hostel Ease through a mobile browser. Open the website to browse stays or sign in to your account. This website does not require an app installation.

Explore stays

Still need a hand?

Tell us what happened and include a booking or payment reference if relevant. Keep passwords, OTPs, and payment credentials private.

Contact the team