Refunds and cancellations

Resident booking cancellations

Residents can cancel a pending booking from My Bookings. After the cancellation is recorded, the system attempts a full refund of captured online payments for that unconfirmed booking. The cancellation can succeed even if a payment-provider refund fails or needs follow-up.

An approved booking cannot be cancelled using that self-service action. Contact the hostel administrator about an approved booking, check-in changes, or any dispute. Review your booking terms and contact the team about the applicable refund treatment.

Check payment and refund status separately

A cancelled booking is not proof that a bank refund has completed. Check the recorded payment and refund statuses. If money was debited but the status is unclear, keep the payment reference and contact support before paying again.

Refund processing and bank credit times depend on the payment provider and your bank. A requested or initiated refund can take time to reach the original payment method. We do not promise an automatic bank-credit deadline.

Security deposits

The security deposit is paid directly to the hostel at move-in. Its return is governed by the agreement between the owner and resident. Keep a record of the amount, payment, and agreed conditions. Contact the owner about deposits paid outside the platform.

Owner subscriptions

Monthly subscription fees are non-refundable for the current billing cycle. Cancelling a recurring subscription stops future renewal according to the cancellation recorded in your dashboard. Existing paid access continues through the recorded paid period. Cancelling a subscription does not automatically refund an earlier charge.

Growth activation requires the applicable successful payment and an active paid period. Do not assume a free first month or a refundable fixed mandate charge. Review the amount and recurring-payment terms in checkout before authorizing a subscription.

Additional room capacity

Eligible Growth accounts can schedule additional room capacity. The added allowance activates after the matching successful recurring charge. It is not available immediately upon scheduling. Check your subscription dashboard for the pending change, renewal amount, and active limits.

Request help with a payment

Send the booking or subscription reference, payment reference, amount, date, and a description of the problem. Do not send card numbers, passwords, OTPs, or UPI PINs. A support message begins an enquiry; it does not itself confirm refund approval.