Transparent policies on booking cancellations, subscription refunds, and payment reversals.
For hostel owners and administrators on the Growth plan (Rs. 1,499/month):
Non-refundable billing cycle: Monthly subscription fees are charged at the start of each cycle and are non-refundable for that cycle. You may cancel at any time from the dashboard - your access continues until the end of the current billing period with no immediate cutoff.
Razorpay Rs. 5 mandate fee: This is a one-time mandate authentication charge by Razorpay to set up auto-pay. It is NOT charged by Hostel Ease and is fully refunded by Razorpay within 1–3 business days automatically.
Additional room slots expanded during a cycle are billed at the next cycle. If unused, no refund is issued as they are part of your subscription entitlement.
Our automated system ensures a smooth and transparent reversal process.
Submit cancellation via dashboard or contact support
System verifies cancellation within 24 hours
Refund processed via original payment method
Amount reflects in 5-7 business days
Convenience fees and GST charged during payment are non-refundable as per government norms.
Refunds can only be credited back to the original payment source (Bank/UPI/Card).
Hostel Ease is not responsible for delays caused by the user's bank or UPI service provider.
Security deposits (if any) are handled as per the agreement between owner and resident.
Our billing team is available 24/7 for refund inquiries.
© 2026 Hostel Ease. All refunds subject to verification.
Terms of Service • Privacy Policy